PBX
Multi-Location

Benefits of Multilocation PBX

The Multilocation PBX is the main phone system for enterprises with different offices or locations that are seeking to unify them under one system to get all the benefits of unified communications:

- Cut costs

• Save money in monthly rates of PBX and phone lines.
  You drastically cut costs by deleting duplicities of PBX per locations and deleting expensive RDSI and digital/analog phone connections.
• Free phone calls among locations
  Internal phone calls among extensiones, fixed numbers and mobiles of the enterprise are free, even when you divert phone calls from one location to another.
• Flat rates shared among locations and users
  The enterprise share flat rates and gets the best price.
• You don't duplicate maintenance costs
  You no longer need to hire different enterprises or technicians to maintain your PBX per location because everything is unified and we take care of it.

- Maintenance made easy

• One support team for all your locations
  You will have the support of a technicians team that know the set up of your whole enterprise phone system as they will be the professionals that have set it up. And you will be able to contact this team if there is any event at any location.
• Set up included
  You don't have to worry about learning how the platform works, what you can do with it or how to set everything up, not even hiring third parties to do it as the set up of the phone system of all your locations is included.
• Online access to the Global Control Panel
  You will have access 24/365 to the Global Control Panel of your phone system where you can set up everything: greeting/closed/holidays messages, call distribution, times and days, add and remove agents from queues, edit queues, check extensions and much more.
• Maintenance and updates included
  We update and improve the system and the PBX. Firmware from phone devices is tested in Telsome and automatically upgraded on your phones via provisioning.
• Backup among locations
  If there is any unexpected event or there is a local holiday you can divert phone calls from one location to another to keep customer service working.
• 100% scalable
  You can add up more extensions and locations at any point and even add extra features with no need of buying additional hardware.

- Improve user experience

• Phone extension dialing between locations, fixed extensions and mobiles
  Users can dial the phone extension to communicate with colleagues, even if they are using mobile phones.
• Queues with multilocation agents
  Call queues can have agents located in different offices or even use locations as backup for overloading moments.
• Conference room
  It allows remote teams to join in a phone conversation to inform and get instructions about their proyect. It saves time and makes it easy for remote teams to collaborate.

- You increase control over your phone system and usage

• Cost control per office, department and user
  You can check fast and easily which location expends the most in phone calls, which one the least, which department is the one who call most and which user has the highest consumption.
• Know the real usage of the phone system
  Learn how your company uses the phone by checking the amount of calls by type and even by location, department and user. You can learn even how many phone calls weren't answered and the reason.
• Analyse how your customer service is working
  You can learn how long do users have to wait on average when calling you, when is the peak-time, average call duration, and know, based on data and your guidelines, who are the best agents.