Set the days and hours during which callers can reach you. Set up different behaviours based on days and hours.+ info
Create auto-attendant voice menus with different contexts and options. Redirect phone calls to different departements or extensions based on what they chose; show them a recorded message depending of the options choosed and much more.+ info
Call queues collect incoming phone calls and distribute them to users.+ info
Set up custom messages to welcome your callers and to listen to when they call out of working hours.+ info
Transfer phone calls to other extensions or departents with your phone keys. Both direct transfer and attended ones are supported.+ info
Filter the extensions phone calls so that the user can only call certain phone numbers (locals, nationals…). Block calls to high-rates numbers. Set a message to sound when users try to call a blocked phone number.+ info
Forward your phone calls from one extension to another one or even to your mobile phone or landline and avoid losing phone calls.+ info
When you have different phone numbers with different providers and want to make the outgoing phone calls with Telsome to save money, you can ask us to change your caller ID for another phone number you have.+ info
When active, callers will listen to a custom message and your extension will not ring. Really useful when you are busy or in a meeting. Activate: *78 ; Deactivate *79+ info
Each user gets it´s own voicemail. Receive voicemail notifications via email with the voice message attached. Listen to them from anywhere with your smartphone.+ info
Distribute phone calls from call queues to your agents following different rules, such as first available agent, following an order or making the phone call ring in all available extensions.+ info
Reinforce your brand image by customizing your phone calls with your own music on hold and sounds.+ info
Set a backup line to avoid losing phone calls in case power outage or Internet connection goes down. Phone calls will be diverted automatically to the phone number you decided in those scenarios.+ info
Phone calls will be forwarded to other extensions or phone number after X seconds if no one answers.+ info
Allow your staff to be using the phone at the same time. How many simultaneous cals do you need to have available? Add more as you need them.+ info
Answer to a new phone call and put on hold your current call; go back to the first call. Keep a call on hold and make a second outbound call.+ info
Set up charging limits to keep control on your phone expenses.+ info
Listen to your agents phone calls in real time in order to help them. Really usefull to train new employees.+ info
Help your employees by talking to them while they are on the phone without the person on the other side of the line listening to you.+ info
Keep a conversation on the phone with two other people at the same time.+ info
Avoid being disturbed by certain phone numbers by simply blocking them.This way your phone number won´t ring.+ info
When you set up incoming call rules you can make exceptions to certain phone numbers to avoid being affected by the rules.+ info
Divert phone calls to different phone numbers or devices and avoid losing phone calls, no matter where you are.+ info
Automatically forwards phone calls based on different rules, such as the phone number that is calling or the schedule.+ info
Call other employees by just dialing their phone extension. No need to dial the phone number inside the company.+ info
Allows different employees with different schedules to share the same desk and phone and using their own phone extension.+ info
Spot if your collegues are on the phone or busy before transfering a phone call.
Allows an extension to broadcast messages to groups of extensions. The administrator decides which extensions have this feature.+ info
Filter incoming calls based on the phone number that is calling you, the time of the call and specify the performance.
Make sure you only receive important phone calls by asking callers a password to be able to reach you.+ info
This features lets you know who is calling by showing your the caller ID.+ info
Allows you to see in advance which phone number they have called to, what department they have choosen or in wich language you have to answer.+ info
Make anonymous phone calls by dialing *85 to activate it and *65 to deactivate it.
It allows you to park multiple calls and let other user to pick them by other users.
Forward your calls to your cell phone and don´t miss any call. You can also make it ring both in your landline and mobile phone simultaneously.+ info
Insert a button on your website to allow callers ask you to call them. They will write their phone number and the system will call both the user and the enterprise to connect them.+ info
Send and receive faxex in your email. Easy to use and with no need of having a fax machine.+ info
Block phone extensions with a password to avoid other employees to use your phone when out of your working hours.
Calling other Telsome´s users is free of charge: no connection or per second charges.
Internal calls are free of charge with no limit of minutes. This includes phone calls from different locations.
Configure and make changes in your Hosted PBX from anywhere. You will just need to have Internet connection.