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FAQ

What is VoIP?

VoIP is the fixed telephone line as always with one difference: the voice is sent over Internet instead of the old phone lines. This is why you need an internet connection in order to place and receive calls.

What involves using IP telephony?

VoIP telephony with Telsome involves that you will talk to your friends, family, customers, providers… a lot cheaper than using a traditional fixed line,  and you will still use your fixed telephone number as always. It also means that you will be able to use you fixed phone number from anywhere you want as long as you have an Internet connection.

What do I need to use VoIP with Telsome?

In order to use our services you just need 2 things:

  • Internet connection
  • A device to make and receive calls.

Which devices can I use for outgoing/incoming calls?

You can use our service with:

Which APP can I use in my Smartphone?

We recommend Zoiper. It is a very easy to use app, and it is completely free. It is available for Android and IOS.

What information do I need to set a device with Telsome?

Once ordered a Telsome subscription we send you an email with your VoIP account information. In order to start using our services you will just need to input the following information in your device:

  • User ID: (this is the extension. Ex. 7777*777)
  • SIP server: sip.telsome.es
  • Password (it´s written in the email. Make sure you do not leave any empty spaces before or after the password)

How many devices can I use with one fixed VoIP line?

You can use up to 20 devices simultaneously with your phone extension/multiSIP account.

Can I make my fixed line ring in three different phones?

Yes, you can do it by registering your multiSIP account on different devices or by using different multiSIP accounts on each device. The benefit of using different multiSIP accounts is that you can call from one to another account by dialing the extension and free of charge; and you can also forward phone calls.

 

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